Returns & Exchanges

At The Scent Haven, we want you to love your purchase! If you’re not completely satisfied, you may return your item within 30 days of delivery for a refund or exchange.

Eligibility for Returns

Items must be unused, in their original packaging, and in the same condition as received.
Returns must be requested within 30 days of the delivery date.
Proof of purchase (order confirmation or receipt) is required.

How to Initiate a Return

Contact Us – Email our support team at [your email] with your order details and reason for return.
Receive Instructions – We’ll provide return shipping details and further instructions.
Ship Your Item – Send the product back using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Get Your Refund or Exchange – Once we receive and inspect the item, we’ll process your refund to the original payment method or send a replacement.

Non-Returnable Items

Used essential oils (for hygiene reasons)
Items damaged due to misuse or improper care
Final sale or clearance items

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 7 days of delivery, and we’ll make it right at no cost to you.

Have questions? Reach out to our support team at contact@thescenthaven.com —we’re happy to help!