Terms of Service

Effective Date: January 1st, 2025

Welcome to The Scent Haven! By accessing or using our website www.thescenthaven.com, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase or using our services.

1. General Terms

By using our website, you represent that you are at least 18 years old or have parental permission to use this site. You agree to use our products and services for lawful purposes only.

We reserve the right to update or modify these Terms at any time. Your continued use of our site constitutes acceptance of any changes.

2. Orders & Payments

All prices are listed in USD and are subject to change without notice.
We accept Debit/Credit Cards. By placing an order, you agree to provide accurate billing and payment information.
We reserve the right to refuse or cancel any order for suspected fraud, pricing errors, or other reasons.

3. Shipping & Delivery

We ship worldwide/nationwide with estimated delivery times of [shipping timeframe].
Shipping costs are calculated at checkout and may vary based on location.
Once your order is shipped, we are not responsible for delays or lost packages caused by carriers.

4. Returns & Refunds

We accept returns within 30 days of delivery, as long as the item is unused and in original packaging.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Refunds are processed once the returned item is received and inspected.

For full details, please refer to our [Return Policy].

5. Product Information & Availability

We strive to ensure product descriptions, images, and pricing are accurate, but errors may occur.
Availability is not guaranteed, and we reserve the right to discontinue products at any time.

6. Intellectual Property

All content on this site—including text, images, logos, and product designs—is the property of The Scent Haven and may not be used, copied, or distributed without permission.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. Use them at your own risk.

8. Governing Law

These Terms are governed by the laws of Canada, Ontario. Any disputes must be resolved in accordance with local jurisdiction.

9. Contact Information

If you have any questions about these Terms, please contact us at: Contact@thescenthaven.com